FAQs

We operate a fleet of high-end, luxury vehicles that are carefully maintained and selected to ensure your journey is comfortable and professional. While we aim to match the vehicle to your booking, you may occasionally receive a complimentary upgrade to a larger or more premium model at no extra cost—such as a luxury MPV for added space and comfort. Rest assured, all vehicles are prestige-level, offering an exceptional experience regardless of group size or journey type.

Bookings can be made directly through our online booking form, by phone, or via WhatsApp. You’ll need to provide your pickup and drop-off locations, date, time, and passenger details.

Yes, we provide a professional meet-and-greet service at all major UK airports. Your chauffeur will monitor your flight and greet you at arrivals with a nameboard.

Additional Fees Apply (Ask for details)

Absolutely. We operate 24 hours a day, 7 days a week—including bank holidays—to meet your travel needs at any time.

Yes, all chauffeurs are fully licensed by Liverpool City Council, DBS-checked, and trained in customer service and route planning.

We’re based in Liverpool and serve all surrounding areas including Manchester Airport, Chester, Wirral, North Wales, and nationwide by prior arrangement.

Airport transfer prices are fixed and shown during booking. For bespoke trips (like weddings, corporate hire, or tours), we provide tailored quotes based on your itinerary.

We offer flexible cancellations depending on notice period and service type.

Cancellations: 48+ hours’ notice = full refund. <48 hours = 25% fee.

Meet & Greet (add-on): Will be refunded in full and does not form part of the 25% chargable fee for cancellations!

Details can be found on our Terms & Conditions page.

Yes, our Mercedes V-Class accommodates up to 7 passengers with luggage—perfect for family or group travel.

Large groups are welcome but you must contact us first.

Yes. We offer Beatles tours, Anfield stadium transfers, sightseeing trips, and event day chauffeur services. Contact us to customise your itinerary.

Once you book, you’ll receive a confirmation email. All journeys are logged and monitored for safety and reliability.

Yes, you can book a return transfer or hire us by the hour. Waiting time can also be arranged for shopping trips, sight seeing and more.

Yes, we provide email receipts for all completed bookings.

We usually respond within 24 hours. For urgent bookings (within 48 hours), please call or WhatsApp us directly.

Our vehicles are not wheelchair-adapted, but we welcome accessibility enquiries and make reasonable adjustments where possible. We can carry foldable wheelchairs in the boot. If a passenger can transfer into the seat independently (with minimal assistance like a steadying arm), we can accommodate this and secure the chair for the journey. For safety and insurance reasons, drivers cannot lift passengers or provide personal care. If you need to remain in your wheelchair, we may be able to assist by recommending or signposting a suitable WAV provider (subject to availability). Your driver will help you locate the booked vehicle at the pickup point or terminal, and assistance dogs are warmly welcomed at no additional cost. Please contact us before booking to discuss any specific arrangements.

Fees for airport drop-off/pickup, tunnels & bridges are included in our fixed fare with the following Exceptions: 

London Clean Air Zone (e.g., ULEZ) and the M6 Toll road are not included. If you’d like us to use the M6 Toll, or you are travelling into the London clean air zone additional fees apply and are payable to the driver at the time of your journey.