Terms & Conditions

Terms & Conditions

Terms & Conditions of  First Class Chauffeurs
Last updated: 10 August 2025

By booking our services, you agree to these Terms & Conditions.

1. Bookings

  • Bookings can be made via our website, phone, or email.

  • A booking is confirmed when we send written confirmation.

  • You must provide accurate and complete information. We reserve the right to decline bookings at our discretion.

2. Prices & Payment

  • Prices are in GBP and include VAT (if applicable).

  • Payment is due at the time of booking or, if agreed in advance, upon first pickup.

  • We accept major credit/debit cards and bank transfer.

  • Additional charges may apply for extra services, additional time, waiting, or changes.

3. Cancellations, Changes & Refunds

  • 48+ hours before pickup: Full refund (including add-ons)

  • Less than 48 hours before pickup: 25% of fare retained

  • Within 2 hours of pickup / after driver dispatch / no-show: 100% of fare charged

  • We may reduce or waive fees if our actual loss is lower (e.g., if we re-sell the slot).

Waiting & No-Shows:

  • Airports (Standard): Up to 60 mins from actual flight arrival included

  • Airports (Meet & Greet): Up to 90 mins included

  • Addresses/Hotels: 15 mins included from booked time

  • After included time, additional waiting/parking may be charged at published rates

  • A no-show is when the passenger is not present and not contactable after the included time; full fare is charged

Rescheduling:

  • 48+ hours’ notice: One free change (subject to availability)

  • Less than 48 hours: Treated as cancellation + new booking (25% fee applies) unless we can accommodate without loss

Cooling-Off Rules:
Passenger transport for a specific date/time is exempt from statutory cooling-off rights under the Consumer Contracts Regulations. Your rights are set out in these terms.

4. Vehicle Allocation

We will provide the booked vehicle where possible but may substitute with a similar vehicle if necessary.

5. Delays

We are not liable for delays caused by traffic, weather, road closures, or events beyond our control.

6. Passenger Conduct

Passengers must behave respectfully towards drivers and vehicles. Damage caused by passengers will be charged at cost.

7. Luggage

You are responsible for ensuring luggage is safe, legal, and within capacity limits.

8. Accessibility

We currently operate a fleet of premium saloon cars, estates, and people carriers, which are not wheelchair-adapted vehicles. However, we welcome all accessibility-related enquiries and will do our utmost to accommodate specific requirements wherever possible — including liaising with partner operators when necessary — to ensure your journey is as comfortable and convenient as we can make it. We encourage customers to contact us before booking to discuss any special arrangements needed.

9. Complaints Policy

If you have a complaint, please contact us by phone or email. We will acknowledge within 2 working days and aim to resolve within 14 working days. If we cannot resolve it, you may refer to a recognised alternative dispute resolution (ADR) body.

10. Payment Security

All online and card payments are processed securely via our payment provider using encryption. We do not store card details.

11. Liability

We are not liable for indirect or consequential losses. Our maximum liability is the total price of the booking.

12. Governing Law

These Terms are governed by the laws of England and Wales.

 
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