ACCESSIBILITY

We welcome all accessibility-related enquiries and will make reasonable adjustments wherever possible so your journey is comfortable and convenient. This page explains what we can do, any limits you should be aware of, and how to tell us about your needs before you book.

Last updated: 10 August 2025

Our vehicles & scope

  • We currently operate premium saloon cars, estates and people carriers. These are not wheelchair-adapted vehicles (WAVs).

  • We aim to support passengers with a broad range of mobility requirements within the practical limits of these vehicles and our drivers’ training.

Reasonable adjustments we can offer

  • Foldable wheelchairs: We can carry foldable/manual wheelchairs in the boot.

  • Independent transfers: If you use a wheelchair and can transfer into a seat independently (with minimal assistance such as a steadying arm/hand to lean on), we can accommodate this and secure your chair in the luggage area.

  • Help to locate your vehicle: Your driver will assist you in locating the booked vehicle at the pickup point or terminal.

  • Communication preferences: We can tailor communication (e.g., text instead of calls) and allow extra time for boarding/alighting when arranged in advance.

What we cannot do

  • No lifting or personal care: For safety and insurance reasons, drivers cannot lift passengers, carry out personal care, or use specialist lifting equipment.

  • Remain-in-chair travel: Our current fleet does not support travelling while seated in a wheelchair.

If you need a wheelchair-accessible vehicle (WAV)

We may be able to assist by recommending or signposting a suitable WAV provider via our wider network, subject to availability. Tell us what you need and we’ll do our best to help.

Assistance dogs

We gladly carry assistance dogs at no additional cost. Please mention this when booking so we can plan space and cleaning time if needed.

Airports & meeting points

At airports, rail stations and venues, we can arrange either collection at the designated drop-off area (where permitted) or pick-up from the short-stay car park. Your driver will help you identify the booked vehicle at the agreed location.

How to tell us about your needs

When you enquire or book, please include (if relevant):

  • Whether you can transfer to a car seat independently

  • If you’re bringing a foldable wheelchair (folded size/weight if known)

  • Any mobility aids or medical equipment

  • Whether you’re travelling with an assistance dog

  • Any extra time or communication preferences that would help

Contact us

If your requirements are complex or time-sensitive, please contact us before booking so we can confirm the most suitable arrangements.

Accessibility FAQs

We understand accessible travel matters. Our fleet (premium saloons, estates and people carriers) is not wheelchair-adapted. If you need a wheelchair-accessible vehicle, we may be able to help by signposting a suitable provider through our partner programme—please contact us with full details of your needs (subject to availability).

Our vehicles aren’t designed for remain-in-chair travel. Depending on your needs, there are options:

  • If you can transfer into a seat independently (with a steadying arm if helpful), we can carry a foldable wheelchair in the boot.

  • If you must remain in your wheelchair, we may be able to recommend a WAV provider via our partner network (subject to availability).

  • For powered or non-folding chairs, a WAV is usually required—tell us the model and battery type so we can advise.

Yes. We can stow foldable/manual wheelchairs in the luggage area. Please share folded dimensions and approximate weight when booking so we allocate space appropriately.

Drivers can offer a steadying arm/hand to lean on. For safety and insurance reasons, they cannot lift passengers or provide personal care, and they don’t operate hoists.

Yes. As standard, your driver will stay in touch by phone/text and wait at the agreed pick-up point—such as the designated drop-off area or the short-stay car park—to help you identify the vehicle at no extra charge. If you’d prefer to be welcomed inside the terminal, please add our Meet & Greet option when booking; your driver will greet you just beyond the arrivals exit and assist with luggage to the car (fee applies). For support moving through the terminal itself, the airport’s assisted-travel team is best placed to help—please request this via your airline in advance, and we’ll gladly coordinate our timing with them.

 
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Absolutely—assistance dogs are warmly welcomed at no additional cost. Please mention this when booking so we can plan space and cleaning time if needed, & provide the appropriate vehicle.

It helps to know: whether you can transfer to a seat independently, folded wheelchair dimensions (if applicable), any mobility aids or medical equipment, assistance-dog details, and any extra time or communication preferences that would help.

If it folds and fits safely in the luggage area, we’ll stow it (please share folded size/weight and battery type). Large non-folding powered chairs usually require a WAV; we may be able to signpost a provider via our partner programme (subject to availability).

For safety, our drivers can help with equipment  that one person can comfortably manage—typically under 25 kg. Heavier or bulky items, and non-folding mobility devices may require a vehicle with a ramp/lift (WAV) or extra assistance—please tell us in advance so we can advise options.

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