Privacy & Cookie Policy

Privacy & Cookie Policy – First Class Chauffeurs
Last updated: 10 August 2025

At First Class Chauffeurs, your privacy matters to us. This Privacy & Cookie Policy explains how we collect, use, store, and protect your personal data when you use our services or visit our website. We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

1. Contact Information

First Class Chauffeurs
16 Cumberland Ave, Liverpool, L17 2AQ, United Kingdom
Tel: 0151 374 2726
Email: Click to show encoded email

2. Information We Collect

  • Name, contact details, billing address, and pickup/drop-off addresses

  • Travel dates, times, passenger and luggage details

  • Payment information (processed via secure payment providers — we do not store card details)

  • Technical data: IP address, browser type, device information, cookies

  • Marketing preferences and communications history

3. Legal Basis for Processing

We process your data under:

  • Contract – to fulfil your booking

  • Legitimate interests – to improve services and respond to enquiries

  • Legal obligations – for tax, accounting, and regulatory purposes

  • Consent – for marketing communications (withdraw any time)

4. How We Use Your Data

  • To process and manage bookings

  • To communicate with you about your journey

  • To process payments securely

  • To improve our services and website

  • To send marketing (if opted in)

5. Data Sharing

We do not sell your data. We may share with:

  • Payment processors, booking software, and email/SMS providers

  • Accountants, auditors, and legal advisers

  • Regulatory authorities, if required by law

Some service providers may process data outside the UK/EEA — we ensure appropriate safeguards are in place.

6. Data Retention

  • Booking records: 6 years (tax/legal)

  • Marketing data: until you unsubscribe

  • Enquiry data: 12 months if no booking is made

7. Security

We use encryption, secure servers, and access controls to protect your data.

8. Cookies

Our site uses:

  • Essential cookies (site functionality)

  • Analytics cookies (Google Analytics)

  • Preference cookies (remembering settings)

Non-essential cookies are only set if you accept them via our consent banner. You can manage cookies in your browser settings.

9. Your Rights

You may request access, correction, deletion, restriction, data portability, or object to processing. Contact us via the details above.

10. Complaints

You can complain to the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk | Tel: 0303 123 1113

11. Changes

We may update this policy — the latest version will always be posted on our site.

By using our services or site, you agree to this Privacy & Cookie Policy.

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